Lightscape Frequently Asked Questions

This event is rain or shine.

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Dates & Times

November 18-20, 23, 25-27
December 1-4, 8-11, 14-23, 26-31
January 1

Holidays: closed Christmas Day

Tickets are required for admittance, with entry times available every 15 minutes from 5:00 to 8:30 pm. The average tour time from start to finish is 1.5 hours, although there is no time limit. The Garden closes at 10 pm.

Each day, the Garden will close at 4 pm and re-open for ticketed guests only at 5 pm.

Tips for Your Visit

✓ Dress for the weather as this is an outdoor event.

✓ The walking trail is 1 mile long.

Ticket Information

Tickets for this event are timed in 15-minute increments to stagger visitors for a better experience. However, each night you may stay until the event closes (note times above) and enjoy the event. Prices vary, based on the day of the week and date selected.

Buy your parking in advance and save 50 percent. Advance parking is $10 per vehicle; if purchased upon arrival the night of your visit, the parking fee is $20. Parking fee applies for all entering the Garden for Lightscape after 4 pm each night of the event. We strongly advise you to buy parking online in advance. Parking fee does not apply to those arriving via a ride-share vehicle.

FAQs

If I book the wrong date, can I transfer my ticket to another date?

Yes, but exchanges are subject to a $10 transaction fee per exchange. This fee applies to members and nonmembers. Exchanges will not be allowed after November 1, 2022. Please contact Visitor Services to request an exchange. Tickets are subject to availability.

If I am delayed and miss my slot, can I join a later slot?

We will accommodate late arrivals in the next slots based on availability, but please be aware that there is no entry 15 minutes after the last entry time of 8:30 pm.

What happens if the weather turns bad after we buy tickets? 

This event is rain or shine. Of course, if the weather presents a hazard and a risk to safety, the Garden’s decision to cancel the event will be made at 2 pm on the day of the event. You will be notified via email of any cancellation and the re-booking process. Also, please check our website and social media pages for updates. Rebookings will only be allowed if the Garden cancels the event; otherwise, the event will take place.

What if I can’t use my ticket? Can I get a refund?

Choose your date carefully! Please make sure that you have chosen the correct date and time slot at the time of your booking. There are no refunds once Lightscape tickets have been purchased. In the event you are unable to use your ticket, please consider your purchase a donation to the San Diego Botanic Garden.

I am visiting San Diego Botanic Garden during the day. Will I have to leave the Garden before entering Lightscape in the evening?

Yes, to ensure that only ticket holders for Lightscape have entry to the evening event and parking, daytime visitors must vacate the Garden and parking areas. During the days when Lightscape is offered, the Garden will close at 4 pm and will reopen at 5 pm for ticketed guests only. Designated Lightscape parking areas will open by 4:30 pm once daytime vehicles have departed.

How should I dress for this event?

This is an outdoor event, so please come prepared for the elements by wearing appropriate footwear and dressing warmly. Umbrellas are allowed on the trail, but we ask that you are courteous of other patrons when using.

How long is the trail?

The trail is a 1-mile path around the Garden.

How much time should we allow for this event?

The time visitors spend on the trail will vary based on pace and time at specific pieces. However, you should allow at least 90 minutes.

Should I arrive in advance of my visit time?

Please do allow extra time for entry and parking, but do not arrive more than 15 minutes before the entrance time printed on your ticket. Your entry time is a 15-minute window from the time printed on your tickets (i.e., 5:30 – 5:45 pm). After you are admitted, you may stay as long as you would like, or until 10 pm, when the Garden closes. Flex Tickets are available for those who are interested in having the flexibility to arrive at anytime between 5 and 8:30 pm on their scheduled visit date.

What are you doing differently this year due to the COVID-19 health crisis?

The health and safety of our staff and our visitors is our top priority. San Diego Botanic Garden is an outdoor recreation facility and operates according to current County and State guidelines. In accordance with guidance from the County of San Diego and the California Department of Public Health, SDBG encourages visitors to wear masks indoors. We will follow all state and county guidelines to mitigate COVID that are in place at the time of the event, including guidance on wearing masks. We ask anyone who is sick, or who has been in contact with someone who is sick, to please stay home. You may contact Visitor Services regarding your tickets.

Can I come to the Garden after it closes if I do not have a Lightscape ticket?

No, the Garden will be open to ticket holders only.

Will there be places to get a snack?

Yes, there will be hot drink and light snack stations along the trail. Credit or debit cards only will be accepted.

Will there be places to shop?

The Garden Shop will be open in the Dickinson Family Education Conservatory.

Can I take pictures?

Absolutely. However, no tripods or monopods will be allowed.

Are the pathways wheelchair accessible?

The route is designed so that it can be navigated on paved and crushed gravel paths, with a few exceptions. San Diego Botanic Garden has manual wheelchairs that can be loaned, free of charge, on a first-come, first-served basis to those who request them in advance. If the weather conditions prohibit the trail from being fully accessible, for those needing mobility devices (wheelchairs, ECVs, walkers, etc.), consideration will be made on a case-by-case basis to allow for tickets to be transferred to alternate dates. If you have particular access requirements, please contact Visitor Services for further inquiries.

Are strollers allowed?

Yes, strollers are allowed.

Are pets allowed?

No pets allowed, except for service animals, as defined the by the Americans with Disabilities Act (ADA).

Is there white strobe lighting?

There will be some lighting sequences that have some flashing lights contained within them; however, there is no strobe lighting.

Lightscape Terms & Conditions

Ticket Information

There are no refunds for Lightscape tickets. One ticket required per person age three and over. Non-transferable. No cash value. Exchanges accepted through November 1, 2022, for $10 per transaction. Thereafter, rebookings will only be permitted if the Garden cancels the event; otherwise, the event will take place rain or shine.

Ticket Information

There are no refunds for Lightscape tickets. One ticket required per person age three and over. Non-transferable. No cash value. Exchanges accepted through November 1, 2022, for $10 per transaction. Thereafter, rebookings will only be permitted if the Garden cancels the event; otherwise, the event will take place rain or shine.

COVID-19 Terms and Conditions

The health and safety of our staff and visitors is our priority:

  • The Garden will follow all County of San Diego and State of California guidelines to mitigate COVID that are in place at the time of the event, including guidance on wearing masks.
  • We reserve the right to request that visitors who do not follow the guidelines leave the premises.
  • An inherent risk of exposure to the coronavirus (COVID-19) exists in any public space where people are present. Persons visiting the San Diego Botanic Garden do so at their own risk.

Code of Conduct

The San Diego Botanic Garden is committed to providing a safe, inclusive, and respectful environment. Garden staff, volunteers, and all visitors have the right to an environment free from abusive and/or threatening behavior, including use of derogatory or offensive language about another person’s race, ethnicity, gender, disability, age, sexual orientation or national origin. In the event of any such behavior or other conduct that is disrespectful to our staff, volunteers, visitors, and property at any Garden site, we reserve any and all rights permitted by applicable law, including removal, revocation of membership privileges, and prosecution. The San Diego Botanic Garden also reserves the right to determine what constitutes unacceptable behavior.

The health and safety of our staff and visitors is our priority:

  • The Garden will follow all County of San Diego and State of California guidelines to mitigate COVID that are in place at the time of the event, including guidance on wearing masks.
  • We reserve the right to request that visitors who do not follow the guidelines leave the premises.
  • An inherent risk of exposure to the coronavirus (COVID-19) exists in any public space where people are present. Persons visiting the San Diego Botanic Garden do so at their own risk.

CODE OF CONDUCT: The San Diego Botanic Garden is committed to providing a safe, inclusive, and respectful environment. Garden staff, volunteers, and all visitors have the right to an environment free from abusive and/or threatening behavior, including use of derogatory or offensive language about another person’s race, ethnicity, gender, disability, age, sexual orientation or national origin. In the event of any such behavior or other conduct that is disrespectful to our staff, volunteers, visitors, and property at any Garden site, we reserve any and all rights permitted by applicable law, including removal, revocation of membership privileges, and prosecution. The San Diego Botanic Garden also reserves the right to determine what constitutes unacceptable behavior.

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